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Shipping & Returns

Shipping Policy

At Satvikk, we are committed to delivering fresh and premium-quality products to your doorstep in a timely manner.

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Order Processing

  • All orders are processed within 1–2 business days after confirmation.

  • Orders placed on weekends or public holidays will be processed on the next working day.

  • During peak seasons, promotions, or unforeseen circumstances, processing times may be slightly extended.

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Shipping Timeline

  • Standard delivery: 3–7 business days across most locations in India.

  • Delivery timelines may vary depending on the destination, courier availability, and local conditions.

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Shipping Charges

  • Shipping charges, if applicable, will be displayed at checkout before payment.

  • Free shipping may be offered on select orders, promotions, or minimum purchase values.

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Order Tracking

Once your order is dispatched, you will receive tracking details via email, SMS, or WhatsApp, enabling you to monitor your shipment status.

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Delivery Issues

If your package arrives damaged, tampered with, or incomplete, please contact us within 12 hours of delivery with photographs of the package and products.

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For any shipping-related queries, please contact our customer support team at connect@satvikkspices.com.

Return & Exchange Policy

At Satvikk, customer satisfaction is our priority. Due to the consumable nature of food products, returns and refunds are governed by the following policy.

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Returns

For safety and hygiene reasons, food and consumable products cannot be returned once delivered.

Returns will only be accepted in the following cases:

  • Product received is damaged during transit.

  • Incorrect product received.

  • Product received in a tampered or defective condition.

Any such issue must be reported within 12 hours of delivery along with photographs and order details.

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Refunds

After verification of the reported issue, Satvikk may offer:

  • A replacement product, or

  • A full refund to the original payment method.

Approved refunds are generally processed within 7-10 business days.

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Order Cancellation

  • Orders may be cancelled before dispatch for a full refund.

  • Once an order has been dispatched, cancellation requests cannot be accommodated.

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Non-Returnable Items

The following items are not eligible for return or refund:

  • Opened products

  • Used products

  • Products damaged due to improper storage or handling after delivery

  • Orders returned due to incorrect shipping information provided by the customer

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Contact Us

For any return, refund, or cancellation requests, please contact:

Email: connect@satvikkspices.com.

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Our team will review your request and respond as quickly as possible.

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